Your Dedicated IT Team — Without the Headcount
Predictable monthly IT support for SMEs. Helpdesk, monitoring, maintenance, M365/Google Workspace admin, and vendor coordination — all under one plan.
IT Support That Works Like a Department, Not a Call Centre
Managing IT in-house is expensive. Calling a break-fix technician is unpredictable. CTS360's Managed IT Services sit in between — giving you a dedicated, knowledgeable IT partner at a fixed monthly cost.
We proactively monitor your systems, handle day-to-day helpdesk requests, manage your Microsoft 365 or Google Workspace, coordinate with vendors, and plan your technology ahead of problems — not after them.
Whether you have 5 users or 50, we'll tailor a plan that fits your operations and your budget.
Always-On IT
Proactive monitoring and helpdesk support — issues resolved before they impact your business.
What Your Managed IT Plan Covers
A comprehensive set of services that keeps your team productive and your technology running reliably.
Remote Helpdesk
Fast remote support for your team's day-to-day IT issues — software, account access, connectivity, and more — resolved without waiting for a site visit.
On-Site Support
Scheduled and emergency visits to your office for hardware issues, setup tasks, and anything that requires a technician on-site.
Endpoint Monitoring
Proactive monitoring of laptops, desktops, and servers — catching performance issues, disk warnings, and security alerts before they become problems.
Cybersecurity & Antivirus
Endpoint protection deployment and management, software update enforcement, and security configuration across all managed devices.
M365 / Google Workspace Admin
User account management, licence administration, email configuration, Teams/Meet setup, SharePoint/Drive management, and productivity app support.
Vendor & Warranty Management
We handle warranty claims, vendor escalations, ISP coordination, and device replacement — so your team doesn't spend time on tech admin.
User Onboarding & Offboarding
New joiner device setup, account creation, and software installation. Full offboarding and access removal when staff leave — protecting your business data.
IT Asset Management
Tracking of all managed devices — purchase dates, warranty expiry, software licences, and replacement planning — so nothing gets overlooked.
Network & Backup Monitoring
Continuous monitoring of your network and backup systems — with alerts and prompt resolution when issues are detected.
Managed IT Plans for Every Stage
Three plan levels designed to grow with your business. All plans are priced per user per month. Custom pricing available for multi-site or larger teams.
Essential IT Support
Custom
Pricing based on users & devices
Core remote support and monitoring for small teams that need reliable IT without complexity.
- Remote helpdesk support
- Endpoint monitoring & alerts
- Antivirus management
- Software update management
- Email & M365 basic support
- IT asset register
- Ticket-based support portal
Business IT Support
Custom
Pricing based on users, devices & location
Full-service IT support for established SMEs — includes on-site visits and proactive management.
- Everything in Essential
- On-site support visits
- Network monitoring
- NAS & backup monitoring
- M365 / Google Workspace admin
- User onboarding & offboarding
- Vendor & warranty management
- Preventive maintenance schedule
- IT documentation
Complete Managed IT
Custom
Pricing based on full scope
End-to-end IT management — everything included, plus strategic planning and quarterly management reviews.
- Everything in Business
- Cybersecurity & endpoint protection
- Multi-site & multi-country support
- Technology planning & roadmap
- Quarterly management reviews
- Priority response SLA
- Dedicated account manager
- IT budget planning support
Stop Firefighting Your IT
Let's talk about a managed plan that fits your team and budget.